Refund policy

RETURNS POLICY

NON-FAULTY GOODS:

Under consumer contracts regulations you have the right to cancel your order 14 days after purchasing. Generally orders will arrive within 2-3 days, please read our policy in full below.

If you have had a change of heart you must return the item to Richer Vapes unused and in its original condition and packaging within 14 days for a refund. Non-faulty products will be refunded after return and inspection by Richer Vapes. Returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

You are required to contact us at richervapes@gmail.com. If the goods are non-faulty you are responsible for the return postage. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

EXCEPTIONS

We regret that we cannot accept returns when:

  • The packaging or any of the individual product components, has been unsealed or soiled or used.
  • The non-faulty product does not arrive at Richer Vapes in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
  • E-liquid. Due to hygeine reasons we cannot accept back E-liquid if the tamper seal has been broken. 
  • Coils. Due to hygeine reasons we cannot acccept back these items if the blister pack has been opened. 

Faulty Goods:

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to Richer Vapes by e-mail before 3.00pm the next working day following receipt.

You are also required to contact us at richervapes@gmail.com . When returning faulty items we ask you to return goods yourself. On receipt Richer Vapes will reimburse the costs incurred providing the goods are found to be faulty. Richer Vapes will pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).

  • Please obtain a proof of postage costs so we can reimburse you the full amount.

* Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please e-mail for authorisation.

EXCEPTIONS

  • If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return question at richervapes@gmail.com.